Privacy Policy

1. Introduction

HomeCall Guide ("we," "us," or "our") operates the website homecallguide.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We may collect the following types of information:

Automatically Collected Information

When you visit our Site, our servers may automatically log standard data provided by your web browser, including your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other diagnostic data.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and similar tracking technologies to help customize and improve your experience on the Site. Cookies are small data files stored on your device. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Site may not function properly.

Call Tracking Data

Our Site uses call tracking technology. When you use a phone number displayed on our Site, we may collect data about the call including the calling phone number, call duration, call date and time, and geographic information derived from the calling number. This data is used for service quality, analytics, and business purposes.

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our Site and referral services
• Connect you with licensed local service providers
• Analyze usage patterns and improve user experience
• Monitor and prevent fraudulent or abusive use of our platform
• Comply with legal obligations
• Track referral call activity for compensation purposes with our provider network

4. Third-Party Services

We may use third-party services to assist in operating our Site and providing our services. These third parties may have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we may use include analytics providers (such as Google Analytics), call tracking platforms, advertising networks, and web hosting providers. Each third-party service has its own privacy policy governing the use of your information.

Our Site may contain links to third-party websites, including the websites of service providers in our network. We are not responsible for the privacy practices or content of those sites.

5. Disclosure of Your Information

We may disclose information about you in the following circumstances:

• Service Providers: To licensed service providers in our referral network, for the purpose of connecting you with appropriate professional help
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of HomeCall Guide, our users, or others

6. Data Retention

We retain collected information for as long as necessary to provide our services and comply with legal obligations. Call tracking data is typically retained for up to 24 months. You may request deletion of your personal information by contacting us at the address below.

7. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below. We will respond to verifiable requests within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact HomeCall Guide at: